Privacy Policy

Your privacy and data security are our top priorities

Last updated: April 2025

1. Introduction

Proplinq ("we", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

2.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Physical address
  • User ID

2.2 Location Data

We collect coarse location data to:

  • Show nearby properties
  • Improve search results
  • Enhance onboarding experience

We do not track users continuously in the background.

2.3 Identity Verification (KYC)

We may collect government-issued identification details (e.g. NIN) for:

  • Identity verification
  • Fraud prevention
  • Platform safety

2.4 Property Content

  • Photos
  • Videos
  • Listing descriptions

2.5 Customer Support Data

  • Messages
  • Complaints
  • Support attachments

2.6 Usage Data

  • App interactions (clicks, taps, scrolling)
  • App usage behavior

2.7 Technical Data

  • Crash logs
  • Performance metrics

3. How We Use Data

We use data to:

  • Provide marketplace services
  • Enable bookings
  • Verify identities
  • Show relevant listings
  • Provide customer support
  • Improve app performance

We do not sell personal data.

4. Sharing of Data

We may share data with:

  • Hosts or guests (for bookings)
  • Payment processors (e.g. Paylink)
  • Service providers (analytics, hosting, crash tools)

We do not share data for third-party advertising.

5. Payments

Proplinq does not store card or bank details.

All payment processing is handled by third-party providers.

6. Data Retention

We retain data only as long as necessary for service operation and legal compliance.

Users may request account deletion.

7. Security

We use reasonable safeguards but cannot guarantee absolute security.

8. Children

Proplinq is not intended for users under 18.

9. Changes

We may update this policy periodically.

10. Contact

Contact us via official Proplinq support channels.

Email: support@proplinq.com

Address: Lagos, Nigeria

This privacy policy is effective as of April 2025 and will remain in effect except with respect to any changes in its provisions in the future.